ExpectancyIQ is billed as an annual or a monthly subscription, following a 14-day free trial for new accounts. This policy explains how billing, cancellation, and refunds work.
1. How Billing Works
Your subscription is billed annually and processed securely through Stripe — we never see or store your full card number. List pricing is $132 per year. From time to time we run a promotion at a discounted annual price of $99 per year; if you subscribe during one, that discounted price is the price you keep for as long as your subscription stays active and uninterrupted. A monthly plan is also available at$15 per month, billed every month; promotions do not apply to it. The paid subscription carries no additional trial period beyond the 14-day free trial new accounts receive: paid access starts immediately at purchase.
2. Cancellation
You can cancel your subscription at any time from Settings → Billing by selecting "Manage subscription," which opens Stripe's secure billing portal — cancel there with one click, no need to contact us. Cancelling stops future renewals — you'll keep access through the end of the period you already paid for, and your account won't be charged again after that.
3. Refunds
Because pricing is disclosed up front, subscription fees are non-refundable once payment is processed — including if you decide to stop using the Service partway through your term. This applies to the list and promotional annual prices and to the monthly price. The one exception: if you were charged in error or charged twice for the same subscription period, contact us and we'll review it.
4. Price Changes at Renewal
The price you subscribe at is the price your subscription renews at, for as long as it stays active and uninterrupted — including if you subscribed during a promotion. There is no scheduled step-up to a higher price. If you cancel and later resubscribe, the price current at that time applies; a past promotional price is not reinstated automatically. We will not silently raise the price that applies to your renewal: any future change comes with reasonable advance notice by email before it applies to your next renewal, giving you the chance to cancel first if you don't want it.
5. Billing Support
For billing questions, disputes, or to request cancellation help, contact us.