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Or email expectancyiq@gmail.com directly.
Other ways to reach us
- Email usexpectancyiq@gmail.com
- Help CenterImport guides and how-tos
- FAQBilling, data, and account answers
- System statusLive uptime for the app
- Ask the assistantChat bubble, bottom-right of any page
Get a faster answer
For import issues, include your broker or platform, the export type, and a screenshot of the error. For billing, use the email on your account.
Before you write in
Something's not working — how do I get help?
Reach out through the Contact page.
What if my broker or platform isn't listed?
Use Generic CSV, Generic CSV (Entry/Exit + Side), or Generic CSV (Fills) in the import wizard and map your columns manually — whichever shape matches your file (buy/sell prices, entry/exit price with a side column, or one row per raw execution).
Can I cancel anytime, and do you offer refunds?
Cancel anytime from Settings → Billing — you keep access through the end of your paid period and won't be charged again. Because pricing is annual and disclosed up front, fees are non-refundable except in cases of billing error. Full details in our Billing and Refund policy.
Can I delete my account and data?
Yes — contact us and we delete your account and personal data within 30 days of a verified request, with a full purge including backups within 60 days. Details in our Privacy Policy.